Refund policy
You can start a return here.
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the date of shipment. All apparel sales are final. We do not accept returns or exchanges on apparel. Custom orders, including painted helmets and facemasks, are not refundable.
Purchasers that opted in for Checkout+ will have free returns. Purchasers that opted out are responsible for all return shipping fees, unless the merchandise is found to be defective.
To qualify for a return, merchandise must be unused, never worn on the field of play, and in its original condition and packaging. Items showing signs of use may not be eligible for a refund. If a returned item is deemed unsuitable for a return, LIGHT Helmets reserves the right to refuse the return. A restocking fee will apply for all returns requesting a refund.
If you received the wrong item, are missing items, or your item has a defect in workmanship, start a return here.
If your package was lost, stolen, or damaged in transit, you can start a claim here. If you opted into Checkout+, your order is covered by package protection. Once your claim is approved, we'll replace the item at no extra cost (or issue a refund or store credit if it's out of stock). For damaged items, please include a photo of the damage when you file. If you opted out of Checkout+, your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues. Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
If you acquired your merchandise through an authorized LIGHT Helmets dealer, please contact that dealer for direction on how to process a return.